Patient Access Representative

Cardiovascular Institute South; Lafayette (LA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Disability insurance

Life insurance

Training resources

Merit-based increases

Company events

Employee Assistance Program (EAP)

Job summary

Cardiovascular Institute of the South in Lafayette, LA is seeking a receptionist to be the first point of contact for patients and callers. You will manage a high-volume switchboard, schedule appointments, and ensure timely routing while delivering a positive patient experience.

Strong communication and accuracy are essential to support clinical teams and access to care. Join a team that values patient-centered service, professional conduct, and reliable, compassionate interactions in a

Qualifications

• High School diploma or higher.
• Equal Opportunity Employer; Know Your Rights notice under federal law.

Responsibilities

• Serve as the first point of contact for patients and callers at the assigned CIS location.
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism.
• Support clinic operations by scheduling patient appointments and ensuring timely call routing.
• Play a key role in delivering a positive patient experience through clear communication and responsiveness.
• Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently.
• Support continuity of care by scheduling appointments according to clinic guidelines and provider templates.
• Maintain accurate documentation and message routing within the medical record to support clinical teams.
• Meet or exceed call handling and productivity metrics that support access to care and operational excellence.
• Uphold CIS's patient-centered philosophy through courteous, respectful, and compassionate interactions.

Skills

Communication skills

Active listening

Customer service mindset

Fast-paced environment handling

Education

High School or better

Tools

Multi-line phone system

Scheduling software

Job description

Lafayette, LA Heymann
Lafayette, LA 70503, USA

Description

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

Serve as the first point of contact for patients and callers at the assigned CIS location

Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism

Support clinic operations by scheduling patient appointments and ensuring timely call routing

Play a key role in delivering a positive patient experience through clear communication and responsiveness

How You’ll Drive Our Mission Forward:

Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently

Support continuity of care by scheduling appointments according to clinic guidelines and provider templates

Maintain accurate documentation and message routing within the medical record to support clinical teams

Meet or exceed call handling and productivity metrics that support access to care and operational excellence

Uphold CIS's patient-centered philosophy through courteous, respectful, and compassionate interactions

What Makes You a Great Match:

Strong communication and listening skills with a customer-focused mindset

Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism

Experience with multi-line phone systems and scheduling software preferred

Detail-oriented with the ability to gather and document complete and accurate information

Reliable, adaptable, and willing to support team needs to ensure clinic success

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.