Patient Access Representative

Cardiovascular Institute of the South; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance coverage

Vision insurance coverage

401(k) with company match and profit‑a

Company-paid short-term and long-term

Company-paid life insurance

Access to training resources

Merit-based raises annually

GPT time accrual

Eight company-paid holidays

Special events and Spirit Days

Employee Assistance Program (EAP)

Job summary

Cardiovascular Institute of the South is seeking a patient communications specialist to serve as the first point of contact for patients and callers at the CIS location. You will manage a high-volume, multi-line switchboard, schedule patient appointments, and route messages to the clinical team.

The role emphasizes clear communication, accuracy, and timely responses to support a positive patient experience and continuity of care in a patient-centered environment.

Qualifications

• Clear communication and active listening for patient inquiries.
• Ability to thrive in a high-call-volume environment with accuracy.
• Experience with multi-line phone systems and scheduling software preferred.
• Detail-oriented and reliable with strong documentation habits.

Responsibilities

• Serve as the first point of contact for patients and callers.
• Manage a high-volume, multi-line switchboard with accuracy and professionalism.
• Support clinic operations by scheduling patient appointments and routing messages.
• Contribute to a positive patient experience through clear, timely communication.

Skills

Strong communication

Active listening

Fast-paced adaptability

Reliability

Customer-focused mindset

Tools

Phone system

Scheduling software

Job description

Who We Are

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

Who We Are

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role

• Serve as the first point of contact for patients and callers at the assigned CIS location
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism
• Support clinic operations by scheduling patient appointments and ensuring timely call routing
• Play a key role in delivering a positive patient experience through clear communication and responsiveness

How You’ll Drive Our Mission Forward

• Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently
• Support continuity of care by scheduling appointments according to clinic guidelines and provider templates
• Maintain accurate documentation and message routing within the medical record to support clinical teams
• Meet or exceed call handling and productivity metrics that support access to care and operational excellence
• Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions

What Makes You a Great Match

• Strong communication and listening skills with a customer-focused mindset
• Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism
• Experience with multi-line phone systems and scheduling software preferred
• Detail-oriented with the ability to gather and document complete and accurate information
• Reliable, adaptable, and willing to support team needs to ensure clinic success