Patient Access Rep

Cardiovascular Institute of the South; Thibodaux (LA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Training resources

Merit-based increases

Holidays

Employee Assistance Program

Job summary

Cardiovascular Institute of the South is seeking a patient-facing receptionist to be the first contact for patients and callers at the assigned location. The role involves managing a high-volume multi-line switchboard, scheduling appointments, and ensuring timely call routing to support smooth clinic operations.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, and helps maintain accurate documentation within patient records to support clinicians and care

Qualifications

• Strong communication and listening skills with a customer-focused mindset.
• Ability to handle a fast-paced, high-call-volume environment.
• Experience with multi-line phone systems and scheduling software preferred.
• Detail-oriented with the ability to gather and document complete and accurate information.

Responsibilities

• Serve as the first point of contact for patients and callers at the assigned CIS location.
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism.
• Support clinic operations by scheduling patient appointments and ensuring timely call routing.
• Play a key role in delivering a positive patient experience through clear communication and responsiveness.
• Maintain documentation and message routing within the medical record to support clinical teams.

Skills

Communication skills

Customer-focused mindset

Multi-line phone systems

Scheduling software

Tools

Scheduling software

Job description

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

• Serve as the first point of contact for patients and callers at the assigned CIS location
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism
• Support clinic operations by scheduling patient appointments and ensuring timely call routing
• Play a key role in delivering a positive patient experience through clear communication and responsiveness

How You’ll Drive Our Mission Forward:

• Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently
• Support continuity of care by scheduling appointments according to clinic guidelines and provider templates
• Maintain accurate documentation and message routing within the medical record to support clinical teams
• Meet or exceed call handling and productivity metrics that support access to care and operational excellence
• Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions

What Makes You a Great Match:

• Strong communication and listening skills with a customer-focused mindset
• Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism
• Experience with multi-line phone systems and scheduling software preferred
• Detail-oriented with the ability to gather and document complete and accurate information
• Reliable, adaptable, and willing to support team needs to ensure clinic success