Patient Access & Scheduling Specialist

Cardiovascular Institute of the South; Lafayette (LA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance coverage

Vision insurance coverage

401(k) with company match and profit‑a

Company-paid short-term and long-term

Company-paid life insurance

Access to training resources

Merit-based raises annually

GPT time accrual

Eight company-paid holidays

Special events and Spirit Days

Employee Assistance Program (EAP)

Zusammenfassung

Cardiovascular Institute of the South is seeking a patient communications specialist to serve as the first point of contact for patients and callers at the CIS location. You will manage a high-volume, multi-line switchboard, schedule patient appointments, and route messages to the clinical team.

The role emphasizes clear communication, accuracy, and timely responses to support a positive patient experience and continuity of care in a patient-centered environment.

Qualifikationen

• Clear communication and active listening for patient inquiries.
• Ability to thrive in a high-call-volume environment with accuracy.
• Experience with multi-line phone systems and scheduling software preferred.
• Detail-oriented and reliable with strong documentation habits.

Aufgaben

• Serve as the first point of contact for patients and callers.
• Manage a high-volume, multi-line switchboard with accuracy and professionalism.
• Support clinic operations by scheduling patient appointments and routing messages.
• Contribute to a positive patient experience through clear, timely communication.

Kenntnisse

Strong communication

Active listening

Fast-paced adaptability

Reliability

Customer-focused mindset

Tools

Phone system

Scheduling software

Jobbeschreibung

Cardiovascular Institute of the South is seeking a patient communications specialist to serve as the first point of contact for patients and callers at the CIS location. You will manage a high-volume, multi-line switchboard, schedule patient appointments, and route messages to the clinical team.

The role emphasizes clear communication, accuracy, and timely responses to support a positive patient experience and continuity of care in a patient-centered environment.