Patient Access Rep

Midwest Cardiovascular Institute; Thibodaux (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Disability insurance

Life insurance

Training resources

Merit increases

Company events

Employee assistance program

Job summary

Cardiovascular Institute of the South is seeking a dedicated Call Center/Reception role to be the first point of contact for patients and callers at the CIS location. You will manage a high-volume multi-line switchboard, schedule patient appointments, and route calls efficiently to support clinic operations.

You will contribute to a positive patient experience through clear communication, timely responses, and accurate documentation in the medical record, helping the care teams deliver timely

Qualifications

• Strong communication and listening skills with a customer-focused mindset.
• Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism.
• Experience with multi-line phone systems and scheduling software preferred.
• Detail-oriented with the ability to gather and document complete and accurate information.
• Reliable, adaptable, and willing to support team needs to ensure clinic success.

Responsibilities

• Serve as the first point of contact for patients and callers at the assigned CIS location.
• Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism.
• Support clinic operations by scheduling patient appointments and ensuring timely call routing.
• Play a key role in delivering a positive patient experience through clear communication and responsiveness.
• Maintain accurate documentation and message routing within the medical record to support clinical teams.
• Meet or exceed call handling and productivity metrics that support access to care.

Skills

Communication skills

Active listening

Customer service

Multi-line phone system

Scheduling software

Detail-oriented

Education

High School or better

Tools

Phone system

Job description

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

Serve as the first point of contact for patients and callers at the assigned CIS location

Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism

Support clinic operations by scheduling patient appointments and ensuring timely call routing

Play a key role in delivering a positive patient experience through clear communication and responsiveness

How You’ll Drive Our Mission Forward:

Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently

Support continuity of care by scheduling appointments according to clinic guidelines and provider templates

Maintain accurate documentation and message routing within the medical record to support clinical teams

Meet or exceed call handling and productivity metrics that support access to care and operational excellence

Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions

What Makes You a Great Match:

Strong communication and listening skills with a customer-focused mindset

Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism

Experience with multi-line phone systems and scheduling software preferred

Detail-oriented with the ability to gather and document complete and accurate information

Reliable, adaptable, and willing to support team needs to ensure clinic success

Education

Required

High School or better.

Equal Opportunity Employer
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