Cardiology Front Desk & Patient Payments Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital St. Louis is seeking a Patient Service Representative to be the primary contact for patients and visitors, supporting a positive experience by managing front-desk operations.

The role includes discussing financial responsibilities, collecting payments, and documenting outcomes with accuracy. The ideal candidate has a high school diploma and strong communication, data entry, and customer service skills, with an emphasis on discretion and professional conduct in a healthcare

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills (verbal and written).
• Proficiency in data entry and word processing.
• Strong customer service and empathy in dealings with patients and visitors.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Serve as the primary point of contact for patients and visitors.
• Manage front-desk operations and workflows to support a seamless patient experience.
• Communicate patient financial responsibility and collect payments where applicable.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Mercy Hospital St. Louis is seeking a Patient Service Representative to be the primary contact for patients and visitors, supporting a positive experience by managing front-desk operations.

The role includes discussing financial responsibilities, collecting payments, and documenting outcomes with accuracy. The ideal candidate has a high school diploma and strong communication, data entry, and customer service skills, with an emphasis on discretion and professional conduct in a healthcare