Cannabis Wellness Advisor - Expert Customer Education

FALL CREEK FARM & NURSERY; Driftwood Acres (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

FALL CREEK FARM & NURSERY is seeking a Cannabis Advisor to deliver exceptional customer service and educational consulting in a retail setting. You will assist customers and patients, explain cannabis products and usage as a wellness aid, and ensure accurate online order processing.

The role requires a positive attitude, 1-2 years of retail experience, and compliance with state regulations. Training will cover cannabinoids and product applications, with ongoing education.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Criminal background check and appropriate state badging.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Be an advocate of cannabis customer care.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Provide patients and customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Stock, merchandise, and replenish displays of regulated and unregulated inventory.
• Complete transactions at the POS and ensure the state monitored inventory system (METRC, BioTrack, etc.) accurately updates the amount of product available.
• Responsible for other duties as assigned

Skills

Customer service

Retail experience

Communication

Compliance awareness

Education

High School Diploma or equivalent

Tools

Word/Excel

Job description

FALL CREEK FARM & NURSERY is seeking a Cannabis Advisor to deliver exceptional customer service and educational consulting in a retail setting. You will assist customers and patients, explain cannabis products and usage as a wellness aid, and ensure accurate online order processing.

The role requires a positive attitude, 1-2 years of retail experience, and compliance with state regulations. Training will cover cannabinoids and product applications, with ongoing education.