Cannabis Wellness Advisor

FALL CREEK FARM & NURSERY; Town of Florida (NY); On-site; USD 37,000 - 54,000; Full time

Job summary

FALL CREEK FARM & NURSERY in New York state seeks a Cannabis Advisor to deliver exceptional customer service, provide educational consulting, and assist with patient record management where applicable.

You will greet customers, educate on cannabis products, maintain store cleanliness, ensure accurate online orders, and stay compliant with local and state regulations while supporting managers and peers.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of retail or hospitality experience.
• Must be 21 years of age and comply with all local, state, and company regulations.
• Required to undergo a criminal background check and appropriate state badging (as directed by state ordinances).
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Advocate cannabis customer care.
• Educate customers on cannabis as a wellness product.
• Build rapport with regular customers for repeat business.
• Work well in a fast-paced retail environment.
• Provide information on product types, methods and efficacy (no medical advice).
• Pursue ongoing cannabis education and training.
• Support managers and fellow Cannabis Advisors as needed.
• Keep workstation and storefront clean and organized.
• Ensure accuracy of online orders before pick-up.
• Understand and apply compliance regulations per local/state laws.
• Stock, merchandise, and replenish displays.
• Complete transactions at the POS and update inventory systems (METRC, BioTrack).
• Other duties as assigned.

Skills

Retail experience

Customer service

Regulatory compliance

Office software

Communication

Education

High School Diploma or equivalent

Job description

FALL CREEK FARM & NURSERY in New York state seeks a Cannabis Advisor to deliver exceptional customer service, provide educational consulting, and assist with patient record management where applicable.

You will greet customers, educate on cannabis products, maintain store cleanliness, ensure accurate online orders, and stay compliant with local and state regulations while supporting managers and peers.