Cannabis Retail Shift Supervisor | Customer Experience Leader

Trulieve; Delray Beach (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Trulieve in Florida is seeking a Shift Supervisor to assist the General Manager and supervise store personnel, ensuring smooth daily operations and a strong customer experience.

You will lead a team, uphold brand standards, and ensure compliance with state regulations while delivering an excellent patient experience. The role requires prior retail or supervisory experience and cash handling skills, with growth opportunities within our fast-growing company.

Qualifications

• Prior management experience in retail or customer service is a plus.
• Must have prior cash handling experience.
• Ability to communicate in conversational English with customers and team members.
• Strong interpersonal skills and professional conduct.
• Must be able to relate to patrons of different ages and backgrounds.

Responsibilities

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Skills

Leadership

Customer service

Cash handling

Interpersonal skills

English communication

Education

High School Diploma

Job description

Trulieve in Florida is seeking a Shift Supervisor to assist the General Manager and supervise store personnel, ensuring smooth daily operations and a strong customer experience.

You will lead a team, uphold brand standards, and ensure compliance with state regulations while delivering an excellent patient experience. The role requires prior retail or supervisory experience and cash handling skills, with growth opportunities within our fast-growing company.