Cannabis Retail Shift Lead - Customer Experience & Ops

Trulieve; Limerick (Montgomery County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve is seeking a Shift Supervisor for our Retail team in the US. You will assist store leadership, supervise staff, and ensure daily operations run smoothly while maintaining regulatory compliance and high customer service standards.

The role includes scheduling, coaching, and addressing patient issues, with a strong emphasis on confidentiality and teamwork. Evening/weekend availability is expected, with a competitive hourly wage.

Qualifications

• High School Diploma required.
• Prior management experience preferred.
• Must have prior cash handling experience.
• Strong interpersonal and communication skills.

Responsibilities

• Assist General Manager/Assistant General Manager in leadership and supervision of store personnel.
• Ensure regulatory compliance while delivering exceptional customer experience.
• Maintain brand standards in visual merchandising and customer service.
• Monitor inventory and resolve customer issues or escalations.
• Communicate SOP changes to employees and coach the team.

Skills

Management experience

Cash handling

Customer service

Interpersonal skills

English communication

Education

High School Diploma

Job description

Trulieve is seeking a Shift Supervisor for our Retail team in the US. You will assist store leadership, supervise staff, and ensure daily operations run smoothly while maintaining regulatory compliance and high customer service standards.

The role includes scheduling, coaching, and addressing patient issues, with a strong emphasis on confidentiality and teamwork. Evening/weekend availability is expected, with a competitive hourly wage.