Cannabis Retail Shift Lead

Trulieve; Shreiners (PA); On-site; USD 19,000 - 27,000; Full time

Job summary

The Shift Supervisor at Trulieve will help lead store operations under the General Manager, ensuring smooth daily performance and compliance with all regulations while delivering excellent patient and customer experiences.

Responsibilities include opening/closing procedures, coaching staff, managing inventory, and resolving issues promptly. This role requires strong leadership, cash handling experience, and a customer-service focus.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members; operate electronic equipment; comprehend safety procedures; use telecommunication devices.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Oversee opening and closing procedures and supervise staff
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with state regulations
• Communicate and enforce SOPs; inform staff of changes
• Coach and train team to meet service standards and objectives
• Monitor store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

Skills

Prior management experience

Cash handling experience

Interpersonal skills

English communication

Customer service orientation

Education

High School Diploma

Job description

The Shift Supervisor at Trulieve will help lead store operations under the General Manager, ensuring smooth daily performance and compliance with all regulations while delivering excellent patient and customer experiences.

Responsibilities include opening/closing procedures, coaching staff, managing inventory, and resolving issues promptly. This role requires strong leadership, cash handling experience, and a customer-service focus.