Campus Store Manager - Lead Sales, Service & Growth

Follett Corporation; DeKalb (IL); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Voluntary Insurance plans

401k + 100% company match (up to 4%)

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett Corporation is seeking a Campus Store Manager to lead all facets of campus store operations. You will drive sales growth, ensure brand and operational excellence, and inspire teams to deliver engaging customer experiences across Follett stores and campus partnerships.

You will mentor staff, monitor financial metrics, support regional management, and uphold Follett values while advancing store performance and relationship building with faculty, staff, and students.

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years of retail management or strong customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Execute sales promotions, special events, book signings, and prepare merchandise displays, store layout, and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust to drive sales; meet shrink budget.
• Review and approve store markups, markdowns, and write-offs within guidelines.
• Ensure security of assets and safety of associates and customers; adhere to policies.
• Facilitate campus and community events; manage day-to-day store operations communications.
• Develop cross-functional teams to execute initiatives and standards.
• Recruit, train, coach, and develop all team members.
• Foster an engaging customer service culture focused on solutions-based selling.

Skills

Leadership

Customer service

Communication

Team building

Financial acumen

Education

Bachelor's Degree or Equivalent

Tools

General Computer Skills

Job description

Follett Corporation is seeking a Campus Store Manager to lead all facets of campus store operations. You will drive sales growth, ensure brand and operational excellence, and inspire teams to deliver engaging customer experiences across Follett stores and campus partnerships.

You will mentor staff, monitor financial metrics, support regional management, and uphold Follett values while advancing store performance and relationship building with faculty, staff, and students.