Campus Store Manager: Lead Sales & Campus Partnerships

Follett Corporation; Torrington (WY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Follett Corporation seeks a Campus Store Manager to lead store operations, foster sales growth, and deliver exceptional customer experiences on campus. You will mentor staff, manage financial metrics, and partner with the Regional Manager on campus relationships and performance.

The role emphasizes leadership, mentorship, and execution of operating plans during peak periods, with a strong focus on customer service and brand standards in a campus setting.

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Drive sales and operating plans for traditional and rush periods.
• Lead in-store course materials activities with course materials leadership.
• Review store financials with Regional Manager and adjust to drive sales.
• Ensure security of assets and safety of associates and customers.
• Foster campus relationships through events, communications, and partnerships.
• Develop cross-functional teams and coach staff to meet standards and results.
• Create an engaging customer service culture focused on solutions-based selling.
• Oversee café or convenience store and ensure health/food safety compliance.
• Perform other duties to support store operations.

Skills

Retail management

Customer service

Communication

Presentation skills

Analytical skills

Financial acumen

Time management

Organizational skills

Relationship building

Influence a team

Problem solving

Travel

Education

Bachelor's degree or equivalent

Job description

Follett Corporation seeks a Campus Store Manager to lead store operations, foster sales growth, and deliver exceptional customer experiences on campus. You will mentor staff, manage financial metrics, and partner with the Regional Manager on campus relationships and performance.

The role emphasizes leadership, mentorship, and execution of operating plans during peak periods, with a strong focus on customer service and brand standards in a campus setting.