Campus Store Leader - Drive Sales & Team Growth

Follett; Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Voluntary Insurance plans

401k with company match

80 hours vacation + sick days

10 paid holidays

Quarterly Bonus Plan

Job summary

Follett is seeking a Campus Store Leader to manage store operations, drive sales, and deliver exceptional customer service across campus locations. The role emphasizes mentorship, financial awareness, and adherence to Follett values while supporting a Market Leader or Campus Store Manager.

You will lead a team, oversee daily operations, and ensure high standards in service, merchandising, and campus engagement, with a focus on growth and operational excellence.

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• General computer skills.
• Travel: minimal - less than 10%.

Responsibilities

• Drive store plans and daily operations for traditional and peak periods.
• Execute sales promotions and events; partner with leadership to review store financials and recalibrate goals.
• Operate cash registers and store systems with safe cash handling; balance cash drawer; prepare deposits.
• Maintain inventory control and ensure store areas are neat and organized.
• Manage in-store course materials activities in collaboration with course materials leadership.
• Supervise team members; train and coach on standards; onboard new hires; schedule hours within budget.
• Provide coverage during breaks, lunch, vacation, or peak periods.
• Deliver engaging customer service focused on solutions-based selling.
• Greet customers, answer phones, direct inquiries, resolve escalated issues.
• Foster campus relationships and facilitate campus events.
• Ensure safety of assets and adherence to policies.

Skills

Customer service

Communication

Presentation

Time management

Organizational skills

Problem solving

Analytical skills

Financial acumen

Relationship building

Leadership

Education

Associate's Degree or equivalent

Tools

General computer skills

Job description

Follett is seeking a Campus Store Leader to manage store operations, drive sales, and deliver exceptional customer service across campus locations. The role emphasizes mentorship, financial awareness, and adherence to Follett values while supporting a Market Leader or Campus Store Manager.

You will lead a team, oversee daily operations, and ensure high standards in service, merchandising, and campus engagement, with a focus on growth and operational excellence.