Campus Store Manager: Lead Sales & People

Follett LLC; Dallas (TX); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Voluntary Insurance plans

401k + 100% company match (up to 4%)

80 hours vacation + sick days

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett Higher Education is seeking a Campus Store Manager to lead all facets of store operations on campus locations. You will inspire teams to drive sales growth while delivering brand and operational excellence, ensuring an engaging customer service experience.

You will mentor staff, manage financials, and support regional leadership with campus relationships. You will coordinate campus events, optimize course materials activities, and maintain strong relationships with faculty, staff,

Qualifications

• Bachelor's Degree or Equivalent.
• 3–5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Drive operating plans and daily store operations for traditional and peak periods.
• Lead promotions, events, displays, and advertising copy.
• Partner with course materials leadership for in-store activities.
• Review store financials with Regional Manager and adjust to drive sales.
• Monitor markups, markdowns, and write-offs within guidelines.
• Ensure asset security and safety of associates and customers.
• Communicate with campus and community partners to support events and engagement.
• Develop cross-functional teams and coach staff for performance.
• Create and maintain an engaging customer service culture and resolve escalated issues.

Skills

Retail management

Customer service

Leadership

Communication skills

Problem-solving

Time management

Financial acumen

Relationship building

Presentation skills

Education

Bachelor's Degree or Equivalent

Tools

General Computer Skills

Job description

Follett Higher Education is seeking a Campus Store Manager to lead all facets of store operations on campus locations. You will inspire teams to drive sales growth while delivering brand and operational excellence, ensuring an engaging customer service experience.

You will mentor staff, manage financials, and support regional leadership with campus relationships. You will coordinate campus events, optimize course materials activities, and maintain strong relationships with faculty, staff,