Campus Store Lead — Harvard/MIT

Lids; Cambridge (MA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Lids, through The COOP, serves Harvard and MIT communities with campus-focused retail experiences. The Store Manager-on-Duty leads daily operations, delivers strong sales and inventory results, and may oversee multiple departments to ensure a consistent, modern campus store experience.

Responsibilities include hiring and coaching staff, managing schedules, and executing programs for campus events and memberships. Flexibility for evenings, weekends, and peak academic periods is required.

Qualifikationen

• 3+ years of retail experience preferred.
• At least 1 year of supervisory experience preferred.
• Experience in collegiate, bookstore, specialty, or multi-category retail preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to work independently and lead the store in the Store Manager’s absence.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

Aufgaben

• Act as Manager-on-Duty, provide direction, coaching, and issue resolution when the Store Manager is unavailable.
• Assist with hiring, onboarding, scheduling, training, performance follow-up, and employee engagement.
• Assign daily work and ensure priorities are completed accurately and on time.
• Maintain a visible floor presence and provide informed service across the store’s product and service offerings.
• Help the team serve the distinct needs of the Harvard or MIT campus community connected to the assigned store.
• Support The COOP membership experience and school- or store-specific programs, discounts, tenders, and events.
• Support sales goals, labor management, cash controls, inventory accuracy, store technology, safety, and loss prevention.
• Own assigned departments or functions, including replenishment, merchandising, receiving, trade books, visual execution, or operations.
• Assist with peak-period planning for orientation, commencement, reunions, campus events, and seasonal demand.

Kenntnisse

Customer service

Communication

Organization

Problem-solving

Supervisory experience

Store management

Jobbeschreibung

Lids, through The COOP, serves Harvard and MIT communities with campus-focused retail experiences. The Store Manager-on-Duty leads daily operations, delivers strong sales and inventory results, and may oversee multiple departments to ensure a consistent, modern campus store experience.

Responsibilities include hiring and coaching staff, managing schedules, and executing programs for campus events and memberships. Flexibility for evenings, weekends, and peak academic periods is required.