Campus Store Department Lead (Harvard/MIT)

Lids; Cambridge (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lids, operating The COOP stores serving Harvard and MIT communities in Cambridge, seeks a Department Manager to own performance, merchandising, and daily execution across designated departments. You will lead a team, coordinate with centralized merchants, and ensure exceptional store experiences for students, faculty, staff, and visitors.

The role emphasizes coaching, loss prevention, inventory management, and customer service while supporting events, product launches, and seasonal transitions

Qualifications

• 2+ years of retail, buying, merchandising, or related experience.
• Previous leadership or keyholder experience preferred.
• Strong customer service, organization, merchandising, analytical, and communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

Responsibilities

• Own the performance and daily execution of one or more store departments or designated operating functions.
• Direct daily work, coach team members, and follow up on execution.
• Act as Manager-on-Duty as assigned and maintain working knowledge across store departments.
• Support transactions, cash controls, receiving, inventory counts, loss prevention, safety, and opening or closing routines.
• Maintain an organized, well-stocked, accurately priced, and visually compelling department.
• Provide informed product guidance and ensure the team can serve customers confidently.
• Support campus events, academic milestones, product launches, and high-volume periods related to the assigned category.

Skills

Customer service

Merchandising

Leadership

Communication

Analytical skills

Time management

Job description

Lids, operating The COOP stores serving Harvard and MIT communities in Cambridge, seeks a Department Manager to own performance, merchandising, and daily execution across designated departments. You will lead a team, coordinate with centralized merchants, and ensure exceptional store experiences for students, faculty, staff, and visitors.

The role emphasizes coaching, loss prevention, inventory management, and customer service while supporting events, product launches, and seasonal transitions