Campus Store Lead – Harvard/MIT

Lids; Cambridge (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

LidsU, serving the Harvard and MIT communities, seeks a store supervisor to lead daily retail operations at campus locations. You will guide sales, merchandising, inventory, and service priorities, and act as Manager-on-Duty as needed.

Ideal candidates have 2+ years in retail or customer service, prior leadership, and strong organizational skills. Evening and weekend availability is required for peak academic periods.

Qualifications

• 2+ years of retail or customer service experience preferred.
• Previous keyholder, lead, or supervisory experience preferred.
• Strong organization, communication, and problem-solving skills.
• Comfort learning multiple product categories and operating systems.
• Flexible availability, including evenings, weekends, holidays, and peak academic periods.

Responsibilities

• Assist with replenishment, pricing, signage, product recovery, seasonal transitions, markdowns, counts, and inventory organization.
• Help maintain department standards and communicate customer feedback, sales opportunities, and inventory needs.
• Support school-, campus-, and store-specific product presentations and events for the Harvard or MIT location.
• Provide daily direction and task follow-up to team members.
• Deliver informed customer service and help train associates on assigned categories and procedures.
• Act as Manager-on-Duty when assigned and help resolve customer or operational issues.
• Assist with opening, closing, transactions, cash handling, receiving, loss prevention, safety, and housekeeping.

Skills

Retail experience

Customer service

Supervisory experience

Organization skills

Communication skills

Problem-solving

Flexibility

Multi-category knowledge

Tools

POS systems

Inventory software

Job description

LidsU, serving the Harvard and MIT communities, seeks a store supervisor to lead daily retail operations at campus locations. You will guide sales, merchandising, inventory, and service priorities, and act as Manager-on-Duty as needed.

Ideal candidates have 2+ years in retail or customer service, prior leadership, and strong organizational skills. Evening and weekend availability is required for peak academic periods.