Campus Store Lead: Grow Sales & Develop Teams

Follett Corporation; Athens (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Follett Corporation seeks a Campus Store Leader to drive store performance and customer experience on campus. You will lead a team, manage operations, and partner with campus leadership to achieve sales goals while upholding Follett standards.

You will mentor staff, mentor others, and balance financial and service metrics to deliver a best-in-class bookstore experience for students and faculty alike.

Qualifications

• Associate's Degree or equivalent.
• 0–5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, ability to influence a team, and customer outreach.
• Travel: minimal – less than 10%.

Responsibilities

• Drive store sales and daily operations for traditional and peak periods.
• Supervise and coach team members; schedule hours within budget.
• Greet customers, handle inquiries, and resolve escalations to deliver exceptional service.
• Collaborate with campus partners to communicate store activities and opportunities.
• Maintain store standards for merchandise presentation and safety.
• Handle shipping/receiving, cash handling, and inventory control.
• Support course materials activities and campus relationships.
• Perform other duties to support store operations.

Skills

Sales

Customer service

Team leadership

Visual merchandising

Inventory control

Cash handling

Education

Associate's degree

Tools

POS systems

Job description

Follett Corporation seeks a Campus Store Leader to drive store performance and customer experience on campus. You will lead a team, manage operations, and partner with campus leadership to achieve sales goals while upholding Follett standards.

You will mentor staff, mentor others, and balance financial and service metrics to deliver a best-in-class bookstore experience for students and faculty alike.