Campus Services & Guest Experience Specialist

Penn State University; University Park (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

75% tuition discount

Paid time off

Job summary

Penn State University is seeking a Customer Service Representative to deliver internal and external support for university functions, events, and services. You will greet faculty, staff, students, and visitors, investigate issues, process orders and registrations, and handle on-site and e-commerce transactions.

The role emphasizes using university policies to troubleshoot, provide timely solutions, and escalate when needed, with a focus on accurate data entry and customer satisfaction.

Qualifications

• GED or HS diploma; no prior work experience required.
• No professional certifications required.
• Authorized to work in the U.S. (no visa sponsorship).

Responsibilities

• Greet customers and serve as first point of contact.
• Investigate issues using university policies and provide timely resolutions.
• Process orders, registrations, tickets, and payments.
• Operate POS systems and record data.
• Support campus logistics information and on-site navigation.

Skills

Customer service

Communication

Problem solving

Attention to detail

POS systems

Education

GED or HS diploma

Tools

POS systems

Ticketing systems

Job description

Penn State University is seeking a Customer Service Representative to deliver internal and external support for university functions, events, and services. You will greet faculty, staff, students, and visitors, investigate issues, process orders and registrations, and handle on-site and e-commerce transactions.

The role emphasizes using university policies to troubleshoot, provide timely solutions, and escalate when needed, with a focus on accurate data entry and customer satisfaction.