Campus Concierge & Service Specialist

The Pennsylvania State University; State College (Centre County); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits

Paid time off

Retirement plans

Job summary

The Pennsylvania State University in State College seeks a Customer Service Representative to provide frontline support for university functions, events, housing, dining, hospitality, transportation, facilities, athletics and more.

You will greet visitors, troubleshoot issues, and guide customers through university policies and procedures, while processing tickets, registrations, payments, and on-site sales in a fast-paced environment.

Qualifications

• GED or HS diploma is required.
• No prior work experience required.
• Ability to work with university policies and procedures.

Responsibilities

• Greet faculty, staff, students and visitors.
• Investigate and respond to issues using university policies.
• Process orders, registrations, tickets and payments.
• Provide information on campus logistics and services.
• Support on-site and e-commerce sales.
• Maintain records and use POS and other systems.
• May supervise staff.

Skills

Customer service

Greet and assist customers

Cash handling / POS

Problem solving

Communication skills

Education

HS Diploma or GED

Tools

Point-of-sale systems

Inventory management

Job description

The Pennsylvania State University in State College seeks a Customer Service Representative to provide frontline support for university functions, events, housing, dining, hospitality, transportation, facilities, athletics and more.

You will greet visitors, troubleshoot issues, and guide customers through university policies and procedures, while processing tickets, registrations, payments, and on-site sales in a fast-paced environment.