Campus Experience Specialist — Student & Guest Support

The Applied Research Laboratory at Penn State University; Ferguson Township (PA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

The Applied Research Laboratory at Penn State University is seeking Customer Service Representatives to provide internal and external support for university functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, and agriculture.

You will greet faculty, staff, students, and visitors, acting as the first point of contact and assisting in person, by phone, email, or mail.

Qualifications

• GED or HS required.
• No prior relevant work experience required.
• No required certifications.

Responsibilities

• Greet faculty, staff, students, and visitors, often serving as first point of contact.
• Assist in person, electronically, by telephone, or mail.
• Investigate and respond to issues of concern using university policies, procedures, and protocols.
• Troubleshoot problems and provide guidance and timely solutions.
• Process orders and registrations; create invoices and settle payments.

Education

GED or High School

Job description

The Applied Research Laboratory at Penn State University is seeking Customer Service Representatives to provide internal and external support for university functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, and agriculture.

You will greet faculty, staff, students, and visitors, acting as the first point of contact and assisting in person, by phone, email, or mail.