Campus Services Customer Support Specialist

Pennsylvania State University; State College (Centre County); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Tuition discount 75%

Medical, dental, vision

Paid time off

Retirement plans

Job summary

Penn State is seeking a Customer Service Representative to support university functions, events, and services. You will greet faculty, staff, students, and visitors, respond to issues, and help with registrations, tickets, and campus logistics information, both on-site and remotely when applicable.

The role emphasizes knowledge of university policies, timely resolutions, and courteous service. Full-time employment includes comprehensive benefits and tuition discount eligibility for employees and

Qualifications

• GED or HS required.
• No prior relevant work experience required.

Responsibilities

• Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail.
• Investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; elevate as required.
• Facilitate customer experiences including processing orders and registrations; creating ID cards and specialty badges; providing campus logistics information (navigation, transportation, parking, access).
• Promote and market products, projects, programs, and services; explore and accommodate customer desires and requirements.
• Provide on-site and e-commerce ticketing and product sales; verify eligibility; process payments; issue receipts/refunds.
• Communicate product and service improvement recommendations to accommodate changing business needs.
• Operate computers, point-of-sale, and other systems/equipment; record data and research information.
• Maintain manuals, knowledge base articles, and records.
• May process financial transactions and assist with inventories.
• May supervise staff, including hiring and performance management.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

GED or HS

Tools

POS System

CRM Software

Job description

Penn State is seeking a Customer Service Representative to support university functions, events, and services. You will greet faculty, staff, students, and visitors, respond to issues, and help with registrations, tickets, and campus logistics information, both on-site and remotely when applicable.

The role emphasizes knowledge of university policies, timely resolutions, and courteous service. Full-time employment includes comprehensive benefits and tuition discount eligibility for employees and