IT Support Specialist — Windows, macOS & AV

South College; Orlando (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

South College is seeking an IT Helpdesk Specialist to document and triage incoming requests, troubleshoot desktops and laptops, and provide end-user support across Windows, macOS, and Apple devices.

You will assist with AV equipment in classrooms and conference rooms, maintain hardware/software inventories, and uphold information security policies while communicating clearly with students and staff.

Qualifications

• 2+ years of overall IT experience.
• Experience supporting Microsoft Office applications, Windows and macOS.
• Knowledge of network security practices and antivirus software.
• Exceptional analytic and problem-solving skills.
• Self-motivated and able to work across diverse teams.
• Good written, verbal and interpersonal communication skills.
• Exceptional customer-oriented attitude.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktop and laptop computers, peripherals and related systems.
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including laptops, desktops, MacBook and iPhone.
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums.
• Demonstrate broad knowledge of technology principles, practices, and procedures.
• Self-manage to support multiple tasks at once.
• Assist in updating support documents within knowledge base for IT Services and end users.
• End-user Account Management.
• Build and maintain relationships across departments.
• Complex cognitive activities.
• Advanced verbal and written communication in stressful situations.

Skills

IT support experience

Customer-oriented attitude

Analytical problem-solving

Communication skills

Self-motivated

Education

Associate degree in CS

Tools

Antivirus software

Job description

South College is seeking an IT Helpdesk Specialist to document and triage incoming requests, troubleshoot desktops and laptops, and provide end-user support across Windows, macOS, and Apple devices.

You will assist with AV equipment in classrooms and conference rooms, maintain hardware/software inventories, and uphold information security policies while communicating clearly with students and staff.