On-Campus IT Support Assistant - Help Desk & Labs

The City University of New York; New York (NY); On-site; USD 34,000 - 38,000; Part time

Job summary

Medgar Evers College is seeking an IT Support Assistant to provide in-person technical support for faculty, staff, students and other users, resolving routine hardware, software, and connectivity issues in Windows and macOS environments.

You will document problems, escalate when needed, assist with configuring equipment, and maintain accurate records in the ticketing system while supporting IT projects and following safety guidelines.

Qualifications

• High School Diploma, GED, or equivalent.
• Eighteen months of related full-time work experience or equivalent.
• Demonstrated English language proficiency.

Responsibilities

• Provide in-person technical support to faculty, staff, students, and other technology users, assisting with routine hardware, software, and connectivity issues in Windows and macOS environments.
• Communicate with technology users and IT staff to understand, identify, document, and resolve technical problems, escalating issues when appropriate.
• Operate, transport, install, configure, and adjust computers, peripherals, and other related technology equipment.
• Assist with setup, testing, deployment, and maintenance of computing equipment in offices, labs, classrooms, and public areas.
• Perform basic troubleshooting and simple repairs of computers, peripherals, and related technology equipment.
• Assist with installation and configuration of operating systems, software applications, updates, and standard desktop configurations.
• Maintain accurate records of equipment, support activities, troubleshooting steps, and resolutions in the ticketing system and knowledge base.
• Assist with technology refreshes, equipment replacements, software updates, and routine IT projects.
• Follow established Client Services procedures and safety guidelines for IT equipment.
• Perform other related duties as assigned by IT leadership.

Job description

Medgar Evers College is seeking an IT Support Assistant to provide in-person technical support for faculty, staff, students and other users, resolving routine hardware, software, and connectivity issues in Windows and macOS environments.

You will document problems, escalate when needed, assist with configuring equipment, and maintain accurate records in the ticketing system while supporting IT projects and following safety guidelines.