Desktop & AV IT Support Specialist

Compunnel Inc.; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Compunnel, Inc. is seeking a Computer Services Consultant II in San Diego, California. The role involves supporting and maintaining computing environments, providing Tier 1 and Tier 2 technical support for computers and audio-visual equipment.

The ideal candidate will have 3+ years of IT experience, strong troubleshooting skills, and the ability to support users effectively. Responsibilities include assisting in technology deployments and creating training documentation for faculty and staff.

Qualifications

• Minimum of 3 years of IT experience, including 2+ years of Desktop Support.
• Proven experience providing Tier 1 and Tier 2 technical support.
• Hands-on experience troubleshooting software and hardware.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for computers and audio-visual equipment.
• Assist with deployment, maintenance, and inventory of technology.
• Create procedures and documentation for faculty and staff.

Skills

Excellent customer service skills

Troubleshooting Windows and Mac workstations

Experience with SaaS applications

Strong troubleshooting and problem-solving skills

Tools

Ticketing systems

Command line tools

Software development tools

Job description

JOB SUMMARY
The Computer Services Consultant II will be responsible for supporting and maintaining the workstation computing environment, which includes but is not limited to: Provide Tier 1 and Tier 2 technical support for all computers, software and audio-visual equipment. Assist with deployment, maintenance, upgrades and inventory of all computers, peripherals and audio-visual equipment. Support on-site events and meetings. Create procedures and documentation and provide technical training for faculty and staff. Educates faculty and staff on computer related topics (new software, new hardware, system compatibilities). Maintain user accounts, permissions and quotas. Provides in-person and remote technical support and consultation to faculty and staff on software, hardware and accounts issues. Installs and troubleshoots software and hardware for users. Provides workstation technical support and troubleshooting for network printers, multi-function devices and Helpdesk support. Provides technology orientations to incoming faculty and staff. Tests new applications and programs either written in-house or purchased third party to ensure compatibility with the ATRI environments. Maintains computer equipment and related technology spaces and facilities.

Key Responsibilities
Provide Tier 1 and Tier 2 technical support for all computers, software and audio-visual equipment.
Assist with deployment, maintenance, upgrades and inventory of all computers, peripherals and audio-visual equipment.
Support on-site events and meetings.
Create procedures and documentation and provide technical training for faculty and staff.
Educates faculty and staff on computer related topics (new software, new hardware, system compatibilities).
Maintain user accounts, permissions and quotas.
Provides in-person and remote technical support and consultation to faculty and staff on software, hardware and accounts issues.
Installs and troubleshoots software and hardware for users.
Provides workstation technical support and troubleshooting for network printers, multi-function devices and Helpdesk support.
Provides technology orientations to incoming faculty and staff.
Tests new applications and programs either written in-house or purchased third party to ensure compatibility with the ATRI environments.
Maintains computer equipment and related technology spaces and facilities.

Required Qualifications
Excellent customer service skills with strong verbal and non-verbal communication abilities, make sure to pre-vet
Minimum of 3 years of IT experience, including 2+ years of Desktop Support and/or Help Desk experience.
Proven experience providing Tier 1 and Tier 2 technical support in a fast-paced environment.
Hands-on experience troubleshooting Windows and Mac workstations, software, hardware, printers, and peripheral devices.
Experience managing and supporting user accounts, permissions, and end-user technical support.
Strong troubleshooting, problem-solving, and customer support skills with the ability to resolve technical issues efficiently.
Demonstrated experience with networks, workstations, wireless communication, security software and procedures.
Experience with hosted SaaS (e.g. G Suite, Atlassian, Zoom).
Demonstrated experience with ticketing systems.
Experience using command line tools for Mac and Windows.
Ability to create or edit scripts and programs in batch script, shell script, or power shell.
Working knowledge of software development tools including versioning systems.
Experience creating and automating processes.

Preferred Qualifications
Experience supporting audio-visual equipment and on-site meetings/events.
Experience managing computer inventory and deployments.
Experience providing new employee technology orientations.
Experience with mobile device management systems (preferably Airwatch)