Desktop & AV IT Support Specialist

Compunnel, Inc.; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Compunnel, Inc. is seeking a Computer Services Consultant II in San Diego, California. The role involves supporting and maintaining computing environments, providing Tier 1 and Tier 2 technical support for computers and audio-visual equipment.

The ideal candidate will have 3+ years of IT experience, strong troubleshooting skills, and the ability to support users effectively. Responsibilities include assisting in technology deployments and creating training documentation for faculty and staff.

Qualifications

• Minimum of 3 years of IT experience, including 2+ years of Desktop Support.
• Proven experience providing Tier 1 and Tier 2 technical support.
• Hands-on experience troubleshooting software and hardware.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for computers and audio-visual equipment.
• Assist with deployment, maintenance, and inventory of technology.
• Create procedures and documentation for faculty and staff.

Skills

Excellent customer service skills

Troubleshooting Windows and Mac workstations

Experience with SaaS applications

Strong troubleshooting and problem-solving skills

Tools

Ticketing systems

Command line tools

Software development tools

Job description

Compunnel, Inc. is seeking a Computer Services Consultant II in San Diego, California. The role involves supporting and maintaining computing environments, providing Tier 1 and Tier 2 technical support for computers and audio-visual equipment.

The ideal candidate will have 3+ years of IT experience, strong troubleshooting skills, and the ability to support users effectively. Responsibilities include assisting in technology deployments and creating training documentation for faculty and staff.