IT Support Technician II (Windows & AV)

Cape Cod Community College; West Barnstable (MA); In loco; USD 28.000 - 39.000; Tempo pieno

Descrizione del lavoro

Cape Cod Community College is seeking an IT Help Desk professional to oversee computer labs, troubleshoot technical issues, and provide guidance to students and staff. The role includes handling tickets, supporting Windows environments, and AV setup for presentations.

Ideal candidates have a year or more in technical support, AD knowledge, and strong communication skills to assist diverse users in a higher-education setting.

Competenze

• One year of full-time or equivalent experience in technical work supporting research, instructional or experimental activities.
• Proficient with Windows Operating Systems.
• Active Directory knowledge.
• Excellent hardware and software troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to utilize word processing, spreadsheet, presentation, and graphics software.
• Understanding of audio/video equipment for presentations.

Mansioni

• Navigate Windows Operating Systems.
• Provide Tier 1 Help Desk services and computer labsupport.
• Troubleshoot and solve technical issues.
• Provide clear, accurate, and tactful support and advice to clients and other users verbally and in writing.
• Log and update tickets in the College's Help Desk software.
• Apply Active Directory knowledge; reset passwords.
• Provide Audio Visual (AV) support including assisting with the setup of video and audio equipment, troubleshooting, and pickup.
• Follow documented processes and procedures.
• Perform other duties as assigned.

Conoscenze

Verbal communication

Written communication

Hardware troubleshooting

Software troubleshooting

Formazione

Associate degree in computer science or related field

Strumenti

Active Directory

Help Desk software

Descrizione del lavoro

Cape Cod Community College is seeking an IT Help Desk professional to oversee computer labs, troubleshoot technical issues, and provide guidance to students and staff. The role includes handling tickets, supporting Windows environments, and AV setup for presentations.

Ideal candidates have a year or more in technical support, AD knowledge, and strong communication skills to assist diverse users in a higher-education setting.