Tier 2 Technology Support Specialist | Mac/Windows Expert

Bowdoin College; Portland (ME); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Life and disability insurance

PTO: 20 days vacation + 12 days sick/p

Paid holidays

Paid parental leave

Gym and pool access

Free fitness classes

Job summary

Bowdoin College is seeking a Technology Support Specialist II to serve as the Tier 2 escalation point for the Service Desk, resolving complex hardware, software, and account issues for faculty, staff, and students.

This role provides advanced support for macOS, Windows, and iPadOS, while managing devices and identity through Jamf Pro, Microsoft Intune, and Okta. You will write documentation, mentor Digital Corps students, and respond to security incidents.

Qualifications

• 2 year Associate’s or vocational/technical school degree required.
• Bachelor’s Degree is preferred.
• Or equivalent years of experience in a related field.

Responsibilities

• Act as Tier 2 escalation point for service desk issues.
• Resolve complex macOS, Windows, and iPadOS problems.
• Manage devices and identity using Jamf Pro, Intune, and Okta.
• Write documentation and procedures; mentor Digital Corps students.
• First responder for security incidents.

Skills

Communication

Troubleshooting

Documentation

Cloud services

Scripting

Education

Associate degree

Bachelor's degree preferred

Relevant experience

Tools

Jamf Pro

Microsoft Intune

Okta

BeyondTrust

TeamDynamix

Azure Virtual Desktop

Job description

Bowdoin College is seeking a Technology Support Specialist II to serve as the Tier 2 escalation point for the Service Desk, resolving complex hardware, software, and account issues for faculty, staff, and students.

This role provides advanced support for macOS, Windows, and iPadOS, while managing devices and identity through Jamf Pro, Microsoft Intune, and Okta. You will write documentation, mentor Digital Corps students, and respond to security incidents.