Campus IT Support Specialist II: End-User Tech & Services

Dynamic Campus, Inc.; Saint Paul (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Dynamic Campus, Inc. partners with Bethel University in St. Paul, MN to deliver technical support across campus.

The Technical Support Specialist II provides end-user IT support for network access, email, and classroom tech, ensuring systems are functional and users receive excellent service. Responsibilities include software deployment, hardware troubleshooting, and assisting with projects and upgrades. The role involves supervising student workers, documenting assets, and collaborating with

Qualifications

• Minimum Associates degree in Information Technology
• Bachelor’s degree in Information Technology preferred or equivalent experience
• Knowledge of Windows 11 and Microsoft Office applications helpful

Responsibilities

• Provide end-user IT support for network access, email systems, and classroom technology.
• Install, troubleshoot, and maintain software and hardware; image deployment and patch maintenance.
• Assist students and staff; supervise student workers and participate in team meetings.
• Document hardware/software inventories and maintain service tickets in the ticketing system.

Skills

Customer service

Communication skills

Troubleshooting

Team collaboration

Education

Associate degree in IT

Bachelor’s degree (preferred)

Tools

Windows 11

Active Directory

Printers / Print server

Microsoft Office / Outlook

Job description

Dynamic Campus, Inc. partners with Bethel University in St. Paul, MN to deliver technical support across campus.

The Technical Support Specialist II provides end-user IT support for network access, email, and classroom tech, ensuring systems are functional and users receive excellent service. Responsibilities include software deployment, hardware troubleshooting, and assisting with projects and upgrades. The role involves supervising student workers, documenting assets, and collaborating with