Technical Support Specialist II

Dynamic Campus, Inc.; Saint Paul (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Dynamic Campus, Inc. partners with Bethel University in St. Paul, MN to deliver technical support across campus.

The Technical Support Specialist II provides end-user IT support for network access, email, and classroom tech, ensuring systems are functional and users receive excellent service. Responsibilities include software deployment, hardware troubleshooting, and assisting with projects and upgrades. The role involves supervising student workers, documenting assets, and collaborating with

Qualifications

• Minimum Associates degree in Information Technology
• Bachelor’s degree in Information Technology preferred or equivalent experience
• Knowledge of Windows 11 and Microsoft Office applications helpful

Responsibilities

• Provide end-user IT support for network access, email systems, and classroom technology.
• Install, troubleshoot, and maintain software and hardware; image deployment and patch maintenance.
• Assist students and staff; supervise student workers and participate in team meetings.
• Document hardware/software inventories and maintain service tickets in the ticketing system.

Skills

Customer service

Communication skills

Troubleshooting

Team collaboration

Education

Associate degree in IT

Bachelor’s degree (preferred)

Tools

Windows 11

Active Directory

Printers / Print server

Microsoft Office / Outlook

Job description

Position:Technical Support Specialist II

Location: St. Paul, MN

Job Id:932

# of Openings:1

Technical Support Specialist II | Bethel University | St. Paul, MN

At our partner institution at Bethel University

The Technical Support Specialist 2 will be service focused and possess excellent customer service skills. They must provide exceptional end-user support for Technology Services which include network access, e-mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist 2 will provide technical computer support that ensures all systems are functional. Provide high-quality customer service including effectively listening and communication skills to ensure understanding of the end-user’s inquiry; keep current with hardware systems and applications used on campus; work on cross-functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio-visual equipment. Provide support to Technical Support Specialists and Student Workers.

Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.

In addition, the Technical Support Specialist 2 requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.

Duties and Responsibilities:

• Software installation and upgrades, software troubleshooting, image creation and deployment, and patch maintenance.
• Maintain and develop documentation relative to hardware and software inventory.
• Work with users to analyze, troubleshoot, and repair computer hardware and software.
• Assist users with the use of supported hardware, software and peripherals.
• Assist users with the use of supported audio-visual equipment, e.g., projectors and conferencing equipment.
• Assist with projects and maintenance.
• Provide support for printer and copier related issues.
• Attend and actively participate in regular team meetings.
• Review, input, and update service tickets from the centralized ticketing system.
• Supervise assigned student workers and assist them in completing tasks as required.
• Broad knowledge of troubleshooting procedures and good analytical skills.
• Proficient in all skills, policies, procedures and protocol required to complete assigned tasks.
• Keep abreast of industry technologies to enhance technical skills. Provide feedback and make recommendations for implementation of those technologies that can be effectively applied.
• Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Ability to absorb and retain information quickly.
• Ability to present information in a user-friendly language.
• Self-motivated and directed.
• Ability to effectively prioritize and execute tasks.
• Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.
• Other duties as assigned.

Requirements:

• Minimum Associates degree in Information Technology, Bachelor’s degree in Information Technology preferred or equivalent experience.
• Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.
• Basic experience with network equipment and troubleshooting is a plus.
• Ability to adjust work schedule to business needs
• Must be able to lift 50 lbs. as need to move equipment across the campus environment
• Must be able to sit long periods at a time and or stand long periods at a time

Dynamic Campus Core Values

• BE A:
• Servant Leader
• Team Player
• Accountable
• Act with the highest integrity
• Provide excellent customer service
• Find solutions not problems