End-User IT Support Specialist I

University of Chicago; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

University of Chicago seeks an IT User Support Specialist 1 to join the Device Support Services team within the BSD Information Technology unit. You will provide end-user computing support across multiple departments, handling in-person, phone, and email requests and guiding users through troubleshooting steps.

You will maintain ticket and asset inventories, stay aligned with security policies, and assist with software/hardware procurement and installation.

Qualifications

• Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
• Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Responsibilities

• Provide in-person, phone, and email support to users of supported departments.
• Keep ticketing system up-to-date with the status of all support requests.
• Keep inventory system up-to-date with all deployed computing asset information.
• Stay abreast of current University, BSD, and Hospital security policies and ensure compliance.
• Research, recommend, and order software and hardware requested by faculty and staff of supported departments.
• Configure applications and endpoints to access university systems and resources.
• Supports printing and other peripheral computing devices.
• Under general direction of service desk management, provides Tier 1 support and first level contact for IT issues.

Education

Vocational training

Associate's degree or higher in related technical area

Two years of equivalent technical training/experience

Job description

University of Chicago seeks an IT User Support Specialist 1 to join the Device Support Services team within the BSD Information Technology unit. You will provide end-user computing support across multiple departments, handling in-person, phone, and email requests and guiding users through troubleshooting steps.

You will maintain ticket and asset inventories, stay aligned with security policies, and assist with software/hardware procurement and installation.