End User Computing Specialist

Latino Chamber; Minnesota; On-site; USD 55,307 - 77,085; Full time

Job summary

City of Saint Paul is seeking two End User Computing Specialists to provide frontline IT support for City employees. This role focuses on hardware, software and end-user technology, ensuring staff have the tools needed to work efficiently.

The positions will manage ServiceNow incidents, provide Tier 1 hardware/software support, and assist with asset management and security procedures. Growth opportunities exist within the City’s IT department.

Qualifications

• Six months of technical school plus one year of technical/operations experience, or two years of IT operations experience.
• Strong customer service, troubleshooting, communication, and organizational skills.
• Valid Minnesota Class D driver’s license may be required.

Responsibilities

• Manage and resolve ServiceNow incidents and service requests.
• Provide Tier 1 technical support for hardware, software, operating systems, VPN, network connectivity, passwords, and peripherals.
• Configure, deploy, replace, and support laptops, desktops, tablets, smartphones, and related devices.
• Assist with IT asset management, including inventory tracking and equipment lifecycle.
• Follow IT security procedures, including multi-factor authentication and password support.
• Document troubleshooting steps and resolutions within the ticketing system.
• Escalate complex issues to specialized IT teams when necessary.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

Education

Six months technical school + 1 year IT experience

Two years IT operations experience

Tools

ServiceNow

Ticketing system

Job description

Location: Saint Paul, MN
Job Type: Full-Time
Salary:$55,307.20–$77,084.80 annually

About the Role
The City of Saint Paul’s Office of Technology and Communications is seeking two End User Computing Specialists to provide frontline IT support for City employees. This customer-focused role supports hardware, software, and end-user technology while ensuring employees have the tools they need to work efficiently.

Key Responsibilities

• Manage and resolve ServiceNow incidents and service requests.
• Provide Tier 1 technical support for hardware, software, operating systems, VPN, network connectivity, passwords, and peripherals.
• Configure, deploy, replace, and support laptops, desktops, tablets, smartphones, and related devices.
• Assist with IT asset management, including inventory tracking and equipment lifecycle.
• Follow IT security procedures, including multi-factor authentication and password support.
• Document troubleshooting steps and resolutions within the ticketing system.
• Escalate complex issues to specialized IT teams when necessary.

Qualifications

• Six months of technical school plus one year of technical/operations experience, or
• Two years of experience in a technical or IT operations environment.
• A valid Minnesota Class D driver’s license may be required.
• Strong customer service, troubleshooting, communication, and organizational skills.
• Comprehensive City of Saint Paul benefits package, including health insurance, retirement, paid vacation, and sick leave.
• Opportunity for career growth within the City’s Information Technology department.
• Eligible list may also be used for future IS Systems Support Specialist II openings.