Campus IT Helpdesk Technician I (On-Site)

Virginia's Community College System

Richmond (VA)

On-site

USD 55,000 - 74,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Laurel Ridge Community College is seeking a Helpdesk Technician (Info Tech Spec I) to provide first-level support for faculty, staff, and students at the Middletown campus. The role involves on-site duty, maintaining computers and A/V equipment, and assisting with equipment installation and networking tasks across campus locations.

The position requires customer-service excellence, basic Windows/macOS/iOS familiarity, and the ability to work evenings as scheduled.

Qualifications

Demonstrated experience providing high-quality customer service.
Demonstrated experience providing direct customer service.
Use and configure computing devices (Laptops, tablets, cell phones, etc.).
Software installation and configuration.
Beginner knowledge of various OS’s including Windows 10, MacOS, and iOS required.
Beginner networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support.
Strong written and verbal communication skills.
Ability to work both independently, as well as part of a larger team.
CompTIA A+

Responsibilities

Provide first level (Tier I) helpdesk support to faculty, staff, and students at the assigned location.
Handle daily support requests and assist other campus locations as needed.
Maintain college computers and peripheral equipment, perform preventive maintenance and repairs.
Install and configure server racks, A/V equipment, and related networking and cabling.