IT Helpdesk Specialist I — Frontline Tech Support
Baltimore City Community College
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Job summary
Baltimore City Community College is seeking an IT Specialist I Helpdesk to deliver first-line technical assistance and support across campus and remote locations. The role focuses on resolving user issues, triaging tickets, and providing desktop and device support with college-approved software and AV equipment.
You will work in a fast-paced IT environment, participate in ongoing training, and maintain knowledge of the helpdesk system and security practices.
Qualifications
- Associate's degree in IT or related field.
Responsibilities
- Respond to helpdesk tickets via phone and email, triage and resolve issues.
- Troubleshoot hardware, software, and network problems including A/V and peripherals.
- Provide on-site and remote desktop support for campus users.
- Manage and document tickets in the helpdesk system.
- Assist with software training and knowledgebase updates.
- Coordinate with vendors for hardware/software repairs as needed.
- Assist with imaging and deployment of desktop environments.
Skills
Education
Tools
Job description
Baltimore City Community College is seeking an IT Specialist I Helpdesk to deliver first-line technical assistance and support across campus and remote locations. The role focuses on resolving user issues, triaging tickets, and providing desktop and device support with college-approved software and AV equipment.
You will work in a fast-paced IT environment, participate in ongoing training, and maintain knowledge of the helpdesk system and security practices.
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