Helpdesk Technician (Info Tech Spec I) - Middletown Campus

Commonwealth of VA Careers; Virginia (MN); On-site; USD 55,000 - 74,000; Full time

Job summary

Laurel Ridge Community College in Frederick is seeking a Helpdesk Technician (Info Tech Spec I) to provide first-line support to faculty, staff and students at the Technology Services helpdesk. The role handles daily requests at the assigned site and supports other campus locations as needed.

You will maintain college computers and peripherals, install software, and assist with A/V and networking equipment.

Qualifications

• Experience delivering high-quality customer service.
• Ability to use and configure computing devices.
• Experience with Windows 10, macOS, and iOS.
• Strong written and verbal communication skills.
• On-site availability and ability to lift 50 lbs and move equipment.

Responsibilities

• Provide Tier I helpdesk support to faculty, staff, and students.
• Handle daily support requests at assigned work location and other campuses.
• Perform preventive maintenance and repairs on computers and peripherals.
• Install and configure software.
• Assist with physical installation of A/V and networking equipment.
• Maintain and upgrade server racks and network components.

Skills

Customer service

Communication

Teamwork

Problem solving

Decision making

Ability to lift 50 pounds

Ability to scale ladders

Education

CompTIA A+

Microsoft 365 Certified: Fundamentals

Microsoft Certified: Azure Fundamentals

CompTIA Cloud+

CompTIA Server+

Job description

Title: Helpdesk Technician (Info Tech Spec I) - Middletown Campus

Agency: Laurel Ridge Community College

Location: Frederick - 069

FLSA: Nonexempt

Hiring Range: The hiring range for this position is $54,711.00-$73,859.00.

Full Time or Part Time: Full Time

Additional Detail

Job Description

Provides first level (Tier I) helpdesk support to college faculty, staff, and students who contact the Technology Services helpdesk. This technician is responsible for handling daily support requests at their assigned work location, as well as providing additional support to all other campus locations as needed. Responsible for maintaining the College's computers and associated peripheral equipment by performing preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, printers, and other classroom electronics. Specialize in the physical installation and integration of server racks, A/V equipment (to include mounting), A/V furniture and cabinets, A/V cabling, physical networking links, network equipment.

Work Schedule and On-site Requirement

Tuesday-Friday 9:30 am - 7:30 pm. This position requires on-site presence, and does not have telework options.

Compensation and Benefits

The hiring range for this position is $54,711.00-$73,859.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Click here to learn about Laurel Ridge Community College.

Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans.

In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email [e-mail] for further information.

Sponsorship of an employee's work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa and F-1 post-completion Optional Practical Training (OPT). We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!

Minimum Qualifications

• Demonstrated experience providing high-quality customer service.
• Demonstrated experience providing direct customer service required.
• Use and configure computing devices (Laptops, tablets, cell phones, etc.).
• Software installation and configuration.
• Beginner knowledge of various OS’s including Windows 10, MacOS, and iOS required.
• Beginner networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support.
• Strong written and verbal communication skills.
• Ability to work both independently, as well as part of a larger team.
• CompTIA A+
• Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials.
• Ability to regularly work on site at various college locations including travel between, and the transport of equipment and resources between various locations.
• Ability to lift 50 pounds.
• Ability to scale ladders.
• Ability to make decisions with sound judgment, based on expertise and experience.
• Ability to ensure compliance with all necessary rules, regulations, standards, and laws.
• Ability to evaluate, recommend, learn, and implement new technology solution

Additional Considerations

• CompTIA Cloud+, CompTIA Server+ or equivalent preferred
• Microsoft Certified: Azure Fundamentals preferred
• Microsoft 365 Certified: Fundamentals or equivalent preferred
• Advanced diagnostic and problem-solving skills preferred
• Ability to develop technical standards, project documentation, and policies preferred