Helpdesk Technician (Info Tech Spec I) - Middletown Campus

Virginia's Community College System; Richmond (VA); On-site; USD 55,000 - 74,000; Full time

Job summary

Laurel Ridge Community College is seeking a Helpdesk Technician (Info Tech Spec I) to provide first-level support for faculty, staff, and students at the Middletown campus. The role involves on-site duty, maintaining computers and A/V equipment, and assisting with equipment installation and networking tasks across campus locations.

The position requires customer-service excellence, basic Windows/macOS/iOS familiarity, and the ability to work evenings as scheduled.

Qualifications

• Demonstrated experience providing high-quality customer service.
• Demonstrated experience providing direct customer service.
• Use and configure computing devices (Laptops, tablets, cell phones, etc.).
• Software installation and configuration.
• Beginner knowledge of various OS’s including Windows 10, MacOS, and iOS required.
• Beginner networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support.
• Strong written and verbal communication skills.
• Ability to work both independently, as well as part of a larger team.
• CompTIA A+

Responsibilities

• Provide first level (Tier I) helpdesk support to faculty, staff, and students at the assigned location.
• Handle daily support requests and assist other campus locations as needed.
• Maintain college computers and peripheral equipment, perform preventive maintenance and repairs.
• Install and configure server racks, A/V equipment, and related networking and cabling.

Skills

Customer service

On-site work

Device support

Software installation

Windows 10

LAN/WAN

Communication

CompTIA A+

Tools

Helpdesk software

Remote management tools

Job description

Working Title Helpdesk Technician (Info Tech Spec I) - Middletown Campus
Role Title Info Technology Specialist I
Role Code 39111-SW
FLSA Nonexempt
Pay Band 04
Position Number 29800105
Agency Laurel Ridge Community College
Division Laurel Ridge Community College (Div)
Work Location Frederick - 069
Hiring Range: The hiring range for this position is $54,711.00-$73,859.00.
Emergency/Essential Personnel: No
EEO Category 3-Technicians
Full Time or Part Time: Full Time
Does this position have telework options?: No
Does this position have a bilingual or multilingual skill requirement or preference?:
Work Schedule: Tuesday-Friday 9:30 am – 7:30 pm.
This position requires on-site presence, and does not have telework options.

Job Description

Provides first level (Tier I) helpdesk support to college faculty, staff, and students who contact the Technology Services helpdesk. This technician is responsible for handling daily support requests at their assigned work location, as well as providing additional support to all other campus locations as needed. Responsible for maintaining the College’s computers and associated peripheral equipment by performing preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, printers, and other classroom electronics. Specialize in the physical installation and integration of server racks, A/V equipment (to include mounting), A/V furniture and cabinets, A/V cabling, physical networking links, network equipment.

Work Schedule and On-site Requirement

Tuesday-Friday 9:30 am – 7:30 pm.This position requires on-site presence, and does not have telework options.

Compensation And Benefits

The hiring range for this position is $54,711.00-$73,859.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Demonstrated experience providing high-quality customer service.
• Demonstrated experience providing direct customer service required.
• Use and configure computing devices (Laptops, tablets, cell phones, etc.).
• Software installation and configuration.
• Beginner knowledge of various OS’s including Windows 10, MacOS, and iOS required.
• Beginner networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support.
• Strong written and verbal communication skills.
• Ability to work both independently, as well as part of a larger team.
• CompTIA A+
• Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials.
• Ability to regularly work on site at various college locations including travel between, and the transport of equipment and resources between various locations.
• Ability to lift 50 pounds.
• Ability to scale ladders.
• Ability to make decisions with sound judgment, based on expertise and experience.
• Ability to ensure compliance with all necessary rules, regulations, standards, and laws.
• Ability to evaluate, recommend, learn, and implement new technology solution

Additional Considerations

• CompTIA Cloud+, CompTIA Server+ or equivalent preferred
• Microsoft Certified: Azure Fundamentals preferred
• Microsoft 365 Certified: Fundamentals or equivalent preferred
• Advanced diagnostic and problem-solving skills preferred
• Ability to develop technical standards, project documentation, and policies preferred

Operation of a State Vehicle

Operation of a State Vehicle: No

Required Travel

No Required Travel

Sponsorship Policy

Sponsorship of an employee’s work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa and F-1 post-completion Optional Practical Training (OPT). We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Company Culture and Inclusion

Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email [e-mail] for further information.

Equal Employment Opportunity

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

Inclusion and Verification

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.