Campus Helpdesk Technician: A/V & Network Support

Laurel Ridge Community College; Middletown (VA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Benefits package

Job summary

Laurel Ridge Community College is seeking a Level I helpdesk technician to provide frontline support for faculty, staff, and students at the Technology Services helpdesk. You will resolve daily requests at your assigned location and assist other campus sites as needed.

You will maintain college computers and peripherals, perform preventive maintenance, and install/repair AV and networking equipment, cables, and related hardware in classrooms and labs. On-site presence is required.

Qualifications

• Experience providing Tier I helpdesk support to faculty, staff, and students.
• Ability to perform preventive maintenance on computers and peripherals.
• Willingness to install and configure A/V and network equipment in classrooms.

Responsibilities

• Provide first level helpdesk support to campus community at the Technology Services helpdesk.
• Maintain college computers and peripheral equipment; perform repairs and preventive maintenance.
• Specialize in installation and integration of server racks, A/V equipment, and cabling.

Skills

Tier I helpdesk

Hardware troubleshooting

A/V mounting

Networking basics

Tools

Networking equipment

Job description

Laurel Ridge Community College is seeking a Level I helpdesk technician to provide frontline support for faculty, staff, and students at the Technology Services helpdesk. You will resolve daily requests at your assigned location and assist other campus sites as needed.

You will maintain college computers and peripherals, perform preventive maintenance, and install/repair AV and networking equipment, cables, and related hardware in classrooms and labs. On-site presence is required.