Helpdesk Technician (Info Tech Spec I) - Middletown Campus

DGS Office of External Affairs; Virginia (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Laurel Ridge Community College seeks a on-site helpdesk technician at the Middletown Campus to provide first-level support to faculty, staff, and students. You will maintain computers, peripherals, and classroom electronics, and perform physical installation and integration of server racks, A/V equipment, and networking components.

The role requires strong customer service, device configuration skills, and basic knowledge of Windows, macOS, iOS, and networking.

Qualifications

• Experience delivering high-quality customer service and direct support.
• Ability to configure and install computing devices and software.
• Knowledge of Windows 10, MacOS, iOS, and basic networking.
• CompTIA A+ certification or equivalent knowledge.
• Ability to lift 50 pounds and travel between campus locations with equipment.
• Strong written and verbal communication skills; ability to work independently and as part of a team.

Responsibilities

• Provide first-level helpdesk support to Laurel Ridge Community College faculty, staff, and students.
• Maintain computers, peripheral equipment, and classroom electronics through preventive maintenance and repairs.
• Perform physical installation and integration of server racks, A/V equipment, networking components, and related infrastructure.

Skills

Customer service

Device setup

Windows basics

MacOS basics

Networking basics

A+ certification

Physical ability

Communication skills

Job description

Provides first-level helpdesk support to Laurel Ridge Community College faculty, staff, and students, handling daily support requests at the Middletown Campus location. Responsible for maintaining computers, peripheral equipment, and classroom electronics through preventive maintenance and repairs. Specializes in physical installation and integration of server racks, A/V equipment, networking components, and related infrastructure.

Works Tuesday-Friday, 9:30 am–7:30 pm on-site with no telework options.

Key qualifications

• Demonstrated experience providing high-quality customer service and direct customer support
• Use and configure computing devices (laptops, tablets, cell phones) and software installation/configuration
• Beginner knowledge of Windows 10, MacOS, iOS, and networking (LAN, WAN, wireless)
• CompTIA A+ certification or equivalent demonstrated subject matter knowledge
• Ability to lift 50 pounds, scale ladders, and travel between campus locations with equipment
• Strong written and verbal communication skills; ability to work independently and as part of a team