Campus IT Help Desk Technician (Temp) — 1st Line Support

Felician College Inc; Lodi (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Felician University is seeking an experienced Help Desk Technician for a temporary role starting August 10, 2026. The role provides 1st line support to faculty, staff and students via phone, email or onsite, focusing on Windows desktops, Office apps, and Outlook in a networked environment.

The ideal candidate will have 2+ years of relevant experience, strong communication and organization skills, and the ability to manage multiple tasks in a dynamic campus setting.

Qualifications

• 2+ years of 1st line/help desk experience.
• Proven experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams, OneDrive).
• Experience managing Outlook within a network environment.
• Excellent people skills with diverse groups.
• Strong verbal communication and clear information delivery.
• Well-developed organizational skills and multitasking ability.
• Professional appearance and demeanor.
• Strong knowledge of Windows desktop operating systems.
• Familiarity with Smart Board configurations and setup.
• Solid understanding of PC hardware setup, configuration and imaging.

Responsibilities

• Provide 1st line technical support to faculty, staff and students via phone, email or onsite.
• Troubleshoot and resolve hardware and software problems as part of the help desk.
• Assist with account management and network-related Outlook tasks.
• Communicate solutions clearly and professionally to diverse users.
• Support multiple projects and prioritize tasks to meet deadlines.

Skills

1st line help desk support

Microsoft Office Suite

Outlook in a network

People skills

Verbal communication

Organizational skills

Multitasking

Windows desktop

Smart board configurations

PC hardware imaging

Education

Bachelor's degree in Computer Science or related discipline

Tools

Office applications

Job description

Felician University is seeking an experienced Help Desk Technician for a temporary role starting August 10, 2026. The role provides 1st line support to faculty, staff and students via phone, email or onsite, focusing on Windows desktops, Office apps, and Outlook in a networked environment.

The ideal candidate will have 2+ years of relevant experience, strong communication and organization skills, and the ability to manage multiple tasks in a dynamic campus setting.