Service Desk Technician

firstPRO, Inc; Willistown Township (Chester County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a motivated Service Desk Technician to join their dynamic IT team. This role is essential in providing software and hardware support for both on-campus and remote employees. You'll be the first point of contact for IT issues, managing technical inquiries, troubleshooting various enterprise applications, and ensuring effective communication on ticket statuses. Your contributions will help maintain a seamless IT experience, making a significant impact on the organization's operational efficiency. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 3-5 years of IT experience or equivalent education/certifications required.
• Proficiency in Office 365, Windows 10/11, Active Directory, and Exchange.

Responsibilities

• Provide first- and second-level IT support via phone, email, and Service Desk portal.
• Troubleshoot Active Directory, Exchange, VPN, and Office 365.

Skills

Technical Troubleshooting

Problem-Solving

Customer Service

Time Management

Multitasking

Education

3-5 years of IT experience or equivalent education/certifications

Tools

Office 365

Windows 10/11

Active Directory

Exchange

SCCM/MECM

VPN

Disk Encryption Tools

Job description

We are seeking a Service Desk Technician to provide software and hardware support for both on-campus and remote employees. This role serves as the first point of contact for IT issues, managing technical inquiries, troubleshooting, and maintaining clear communication on ticket statuses.

Key Responsibilities

• Provide first- and second-level IT support via phone, email, and Service Desk portal.
• Troubleshoot Active Directory, Exchange, VPN, Office 365, and other enterprise applications.
• Manage and resolve Service Desk tickets, ensuring timely updates and escalation when needed.
• Maintain IT documentation and develop a knowledge base for self-service solutions.
• Configure and deploy laptops using SCCM/MECM and oversee hardware inventory.
• Support VoIP phone systems and conference room AV setups.
• Assist with hardware/software projects and multi-site IT support.

Core Competencies

• Strong technical troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a dynamic IT environment.
• Effective time management, multitasking, and communication skills.
• Commitment to exceptional customer service and accurate documentation.

Qualifications & Experience

• 3-5 years of IT experience or equivalent education/certifications.
• Proficiency in Office 365, Windows 10/11, Active Directory, and Exchange.
• Experience with SaaS applications, VPNs, and disk encryption tools.
• SCCM/MECM and MacBook support experience is a plus.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Staffing and Recruiting