Student IT Helpdesk Technician — Flexible Shifts & Training

Western-New-England-University; Springfield (MA); On-site; USD 21,491,000 - 42,981,000; Part time

Benefits offered by this job

Training provided

Job summary

Western New England University is seeking a Student Helpdesk Technician to support students, faculty, and staff with technology issues across campus. You’ll be part of a team providing help by phone, email, walk-ins, classrooms, and offices.

Training is provided, no prior IT experience required, and you’ll work with full-time staff and other student workers. The role includes setting up equipment, troubleshooting network connections, and documenting tickets in the work order system.

Qualifications

• Enrolled as a full-time student at Western New England University.
• Available to work at least 8 hours per week during the semester.
• Comfortable helping people in person and over the phone, including stressed or frustrated individuals.
• Able to explain technical problems in plain language.
• Able to handle confidential information, such as student records and account data, with discretion.
• Reliable about showing up on time and working full scheduled shifts.

Responsibilities

• Phone and walk-in support: answer calls, greet visitors, troubleshoot or route issues.
• Troubleshoot Wi‑Fi, wired network, and VPN connections and escalate when needed.
• Help users install and run university-supported software on campus and personal devices.
• Log every request with clear notes and manage tickets to resolution.
• Visit classrooms, labs, and offices to fix equipment on site and set up workstations.

Skills

Student

Customer service

IT support

Phone support

Walk-in support

Troubleshooting

Password resets

Education

Full-time student status

Tools

Dell hardware

Job description

Western New England University is seeking a Student Helpdesk Technician to support students, faculty, and staff with technology issues across campus. You’ll be part of a team providing help by phone, email, walk-ins, classrooms, and offices.

Training is provided, no prior IT experience required, and you’ll work with full-time staff and other student workers. The role includes setting up equipment, troubleshooting network connections, and documenting tickets in the work order system.