IT Help Desk Support Technician – Temporary

Felician College Inc; Lodi (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Felician University is seeking an experienced Help Desk Technician for a temporary role starting August 10, 2026. The role provides 1st line support to faculty, staff and students via phone, email or onsite, focusing on Windows desktops, Office apps, and Outlook in a networked environment.

The ideal candidate will have 2+ years of relevant experience, strong communication and organization skills, and the ability to manage multiple tasks in a dynamic campus setting.

Qualifications

• 2+ years of 1st line/help desk experience.
• Proven experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams, OneDrive).
• Experience managing Outlook within a network environment.
• Excellent people skills with diverse groups.
• Strong verbal communication and clear information delivery.
• Well-developed organizational skills and multitasking ability.
• Professional appearance and demeanor.
• Strong knowledge of Windows desktop operating systems.
• Familiarity with Smart Board configurations and setup.
• Solid understanding of PC hardware setup, configuration and imaging.

Responsibilities

• Provide 1st line technical support to faculty, staff and students via phone, email or onsite.
• Troubleshoot and resolve hardware and software problems as part of the help desk.
• Assist with account management and network-related Outlook tasks.
• Communicate solutions clearly and professionally to diverse users.
• Support multiple projects and prioritize tasks to meet deadlines.

Skills

1st line help desk support

Microsoft Office Suite

Outlook in a network

People skills

Verbal communication

Organizational skills

Multitasking

Windows desktop

Smart board configurations

PC hardware imaging

Education

Bachelor's degree in Computer Science or related discipline

Tools

Office applications

Job description

Felician University is presently seeking an experienced Information Technology professional to serve as a temporary Help Desk Technician from the beginning on August 10, 2026.

Reporting to the Assistant Vice President of Information Technology, the Help Desk Technician provides 1 st line technical support to faculty, staff, and students in the resolution of hardware and software problems through assistance via phone, email or onsite.

Felician University is committed to maintaining a learning and employment environment based upon our core values of Respect for Human Dignity, Compassion, Transformation, Justice and Peace, and Solidarity with People in Need.

Position Type:

Full-time, Temporary, Non-exemot

Required Education:

BA/BS degree in Computer Science or related discipline preferred.

Qualifications:

• 2+ years’ experience relevant to 1 st line/help desk support;
• Proven experience using and troubleshooting Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint, Teams, One Drive);
• Demonstrated experience managing Outlook within a network environment;
• Excellent people skills, ability to interact effectively with diverse groups of people;
• Strong verbal communication skills, ability to disseminate information in a clear, concise manner both in person and via telephone;
• Well-developed organizational skills;
• Demonstrated ability to manage multiple projects, prioritize, and work efficiently;
• Professional appearance and demeanor;
• Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies;
• Familiarity with Smart board configurations and set up;
• Solid understanding of PC hardware set-up and configuration and imaging computers;
• Ability and willingness to support and promote the Felician Franciscan core values and mission of the University.

Felician University
One Felician Way
Rutherford, New Jersey 07070
Phone: [phone]
Phone: [phone]