Campus IT Support Technician (Temporary)

NCCU Public Administration; Durham (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

North Carolina Central University’s Information Technology Services seeks a Technology Support Technician (Temporary) to deliver day-to-day technical assistance to faculty and staff across campus. You will support labs, technology-enhanced classrooms, offices, and meeting spaces with break/fix tasks and imaging processes.

The role emphasizes hardware/software support, network connectivity checks, and reliable wireless service, with work tracked in TeamDynamix.

Qualifications

• High school diploma or equivalent required; 1 year of technology-related experience preferred.
• Strong troubleshooting and customer-service orientation required.
• Familiarity with IT service management and ticketing systems preferred.

Responsibilities

• Provide day-to-day technical assistance to faculty and staff.
• Support departmental labs, classrooms, offices, and conference rooms with basic break/fix tasks.
• Assist with imaging, hardware/software deployment, and routine updates.
• Support wireless refresh projects by aiding installation and testing connectivity.
• Document all work in the university's IT service management system (TeamDynamix).

Skills

Troubleshooting skills

Time management

Documentation skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

TeamDynamix

ServiceNow

Job description

North Carolina Central University’s Information Technology Services seeks a Technology Support Technician (Temporary) to deliver day-to-day technical assistance to faculty and staff across campus. You will support labs, technology-enhanced classrooms, offices, and meeting spaces with break/fix tasks and imaging processes.

The role emphasizes hardware/software support, network connectivity checks, and reliable wireless service, with work tracked in TeamDynamix.