On-Site IT Help Desk Technician (Windows & 365)

AJR Enterprises, LLC; Dover (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

401K with matching

Paid time off and holidays

Job summary

UFP Technologies, Inc. is hiring a Help Desk Technician to provide frontline IT support for employees. You will diagnose and resolve hardware, software, account access, and connectivity issues across Windows 10/11, Microsoft 365, and AD environments.

The role focuses on ticket management, clear communication, and strong customer service in a fast-paced setting on-site in Dover, NH. Relevant certifications are preferred but not required.

Qualifications

• High school diploma or GED is required.
• 1–2 years of help desk/desktop support experience.
• Hands-on experience supporting Windows 10/11, including driver configuration.
• Working knowledge of Active Directory and Microsoft 365 apps.
• Experience with printers, network scanning, and Zebra label printers preferred.
• CompTIA A+, Network+, or Security+ certification preferred but not required.

Responsibilities

• Monitors and manages the help desk ticket queue, prioritizes incidents, documents steps, and resolves or escalates.
• Provides Tier 1 support for hardware, software, account access, and connectivity via in-person, phone, email, or ticketing.
• Troubleshoots Windows 10/11 OS issues, application errors, and performance problems; installs drivers as needed.
• Supports Microsoft 365 apps (Outlook, Teams, Word, Excel) and other business apps.
• Manages user accounts, AD groups, and access permissions per security policies.
• Assists with password resets, account lockouts, and login issues.
• Installs and configures desktop PCs, peripherals, monitors, docking stations, and end-user equipment.
• Troubleshoots printers, network printers, and Zebra label printers; handles connectivity and print quality issues.
• Diagnoses wired and wireless network connectivity, including DNS/DHCP and IP config.
• Maintains desktop applications (Office, Adobe) and other approved software.
• Assists users with network drives and shared resources access.
• Documents troubleshooting steps and resolutions for knowledge sharing and ticket closure.
• Escalates complex issues with clear evidence of steps and results.
• Follows up to ensure user satisfaction and timely ticket closure.
• Communicates technical information clearly to end users.
• Adheres to IT procedures, security policies, and escalation guidelines.

Skills

Windows 10/11 support

Active Directory

Microsoft 365

Printer troubleshooting

Networking basics

Ticketing system usage

Customer service

Hardware peripherals setup

Adobe apps familiarity

Communication skills

Education

High school diploma or GED

Tools

Printer drivers

AD management tools

Adobe software

Job description

UFP Technologies, Inc. is hiring a Help Desk Technician to provide frontline IT support for employees. You will diagnose and resolve hardware, software, account access, and connectivity issues across Windows 10/11, Microsoft 365, and AD environments.

The role focuses on ticket management, clear communication, and strong customer service in a fast-paced setting on-site in Dover, NH. Relevant certifications are preferred but not required.