Campus IT Help Desk Technician II

Roseman University of Health Sciences; Henderson (NV); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement with employer match

Life insurance

Job summary

Roseman University of Health Sciences seeks a Help Desk Technician to keep campus technology running smoothly for students, faculty, and staff. You will troubleshoot issues, image and deploy devices, and provide friendly, professional support across campus locations, including clinics.

You will handle hardware, software, network, printer, and connectivity problems while using the Help Desk system, delivering in-person, remote, and walk-in support with a focus on excellent customer service.

Qualifications

• High school diploma or equivalent.
• Three years of relevant experience, or an equivalent combination of education and experience.
• CompTIA A+ certification (or equivalent).
• Network+, MCP, or other industry certifications preferred.
• Experience in Microsoft Windows and Microsoft Office 2019/2021/365, Azure environments, imaging software (Macrium and VMware), and wireless networking.
• Valid Nevada driver's license, insurance, and a good driving record.
• Strong troubleshooting and customer service skills.
• Experience supporting users in a higher education environment preferred.

Responsibilities

• Troubleshoot hardware, software, network, printer, and connectivity issues for students and employees.
• Manage and resolve support requests through the Help Desk ticketing system.
• Provide in-person, remote, and walk-in technical support.
• Maintain and support campus printers, copiers, and other technology equipment.
• Configure, image, deploy computers, phones, and related hardware.
• Install, update, and troubleshoot software applications and user workstations.
• Assist with device setup, upgrades, and lifecycle initiatives.
• Explain technology solutions clearly and professionally.
• Travel occasionally between Roseman locations and the Roseman Medical Group clinic as needed.

Skills

Troubleshooting

Customer service

Windows & Office 365

Azure

Imaging software

Networking

Printer support

CompTIA A+

Network+

MCP

Education

High school diploma or equivalent

CompTIA A+ certification

Network+

MCP

Job description

Roseman University of Health Sciences seeks a Help Desk Technician to keep campus technology running smoothly for students, faculty, and staff. You will troubleshoot issues, image and deploy devices, and provide friendly, professional support across campus locations, including clinics.

You will handle hardware, software, network, printer, and connectivity problems while using the Help Desk system, delivering in-person, remote, and walk-in support with a focus on excellent customer service.