Campus IT Helpdesk & Tech Support Specialist

Stetson University; DeLand (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Stetson University seeks a Technology Resource Specialist to be the primary contact for technology support across the campus. You will troubleshoot hardware, software, classroom technology, and account access while providing exceptional customer service and documenting requests through resolution.

You will support faculty, staff, and students, work with ITS colleagues, and may work evenings or weekends for university events or emergencies.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field; equivalent combination of education and experience may be considered.
• Experience with computer hardware for Windows & Mac OS and peripherals such as printers and docking stations.
• Desire to join a university community committed to inclusive excellence, kindness, and collaboration.

Responsibilities

• Provide professional customer service and timely resolution or escalation of hardware/software issues for faculty, staff, and students under supervision.
• Track and manage Helpdesk calls until complete resolution, documenting all work.
• Deliver excellent customer service in person, by phone, email, or remote connection.
• Provide first-level technical support for end-user devices, software applications, classroom technology, and university systems.
• Troubleshoot and resolve hardware/software problems with faculty, staff, and students.
• Engage in physical activity; lift objects weighing 5–20 pounds as part of duties.
• Occasionally work outside normal university hours for events or emergencies.
• Perform additional duties and special projects to support department and university objectives.

Skills

Customer service

Verbal & written communication

Analytical thinking

Troubleshooting

Learning new tech

Windows & macOS support

Organizational skills

Collaboration

Education

Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field

Tools

Printers & docking stations

Crestron systems

Kramer systems

AV equipment

Job description

Stetson University seeks a Technology Resource Specialist to be the primary contact for technology support across the campus. You will troubleshoot hardware, software, classroom technology, and account access while providing exceptional customer service and documenting requests through resolution.

You will support faculty, staff, and students, work with ITS colleagues, and may work evenings or weekends for university events or emergencies.