Part-Time Help Desk Technician — IT Support for Residents

Sinai Residences of Boca Raton; Boca Raton (FL); On-site; USD 25,000 - 36,000; Part time

Job summary

Sinai Residences of Boca Raton is seeking a part-time Help Desk Technician to provide frontline IT support for staff and residents. You will troubleshoot hardware, software, and network issues, deploy equipment, manage assets, and assist with IT projects to keep systems secure, reliable, and accessible.

You will collaborate with the IT Director, delivering courteous service, conducting Resident IT Clinics, and supporting a 400-user environment including residents in a senior living community.

Qualifications

• 3–4 years of Help Desk or end-user IT support experience.
• Experience administering Microsoft 365, including Teams, OneDrive, and SharePoint.
• Experience with Active Directory user administration.
• Knowledge of Windows operating systems and Office applications.
• Experience with hardware imaging, deployment, configuration, and troubleshooting.
• Experience supporting desktops, laptops, printers, peripherals, iPhone, and Android devices.
• Experience with Help Desk ticketing systems.
• Knowledge of print services and user account management.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills with the ability to support both employees and senior residents in person and over the phone.
• Exceptional organizational skills, attention to detail, and follow-through.

Responsibilities

• Serve as the first point of contact for Help Desk support for approximately 400 employees and Sinai residents.
• Record, track, troubleshoot, and resolve Help Desk requests, escalating issues or coordinating with vendors as needed.
• Diagnose and resolve computer, hardware, software, printer, telephone, network, and connectivity issues.
• Provide in-person technical support and user training for staff and residents, including regularly scheduled Resident IT Clinics.
• Install, configure, and maintain enterprise software, operating systems, and business applications.
• Support desktops, laptops, printers, peripherals, VoIP phones, mobile devices, and audiovisual equipment.
• Configure and deploy new computers and technology equipment.
• Create and maintain workstation images for efficient deployment.
• Administer Microsoft Active Directory and Microsoft 365 user accounts, including Teams, OneDrive, and SharePoint.
• Maintain accurate IT asset inventory and documentation.
• Monitor endpoint management and remote monitoring systems to proactively identify and resolve issues.
• Assist with new system implementations, hardware upgrades, software deployments, patches, and system improvements.
• Participate in emergency IT support and business continuity efforts when needed.

Skills

Customer service

Troubleshooting

Communication

Organizational skills

End-user IT support

Education

CompTIA A+ or equivalent certifications

CompTIA Network+ or equivalent

Microsoft certifications

Tools

Microsoft 365 Admin

Active Directory

Help Desk ticketing system

Windows OS

Office 365 Suite

Job description

Sinai Residences of Boca Raton is seeking a part-time Help Desk Technician to provide frontline IT support for staff and residents. You will troubleshoot hardware, software, and network issues, deploy equipment, manage assets, and assist with IT projects to keep systems secure, reliable, and accessible.

You will collaborate with the IT Director, delivering courteous service, conducting Resident IT Clinics, and supporting a 400-user environment including residents in a senior living community.