Help Desk Technician II

Roseman University of Health Sciences; Henderson (NV); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement with employer match

Life insurance

Job summary

Roseman University of Health Sciences seeks a Help Desk Technician to keep campus technology running smoothly for students, faculty, and staff. You will troubleshoot issues, image and deploy devices, and provide friendly, professional support across campus locations, including clinics.

You will handle hardware, software, network, printer, and connectivity problems while using the Help Desk system, delivering in-person, remote, and walk-in support with a focus on excellent customer service.

Qualifications

• High school diploma or equivalent.
• Three years of relevant experience, or an equivalent combination of education and experience.
• CompTIA A+ certification (or equivalent).
• Network+, MCP, or other industry certifications preferred.
• Experience in Microsoft Windows and Microsoft Office 2019/2021/365, Azure environments, imaging software (Macrium and VMware), and wireless networking.
• Valid Nevada driver's license, insurance, and a good driving record.
• Strong troubleshooting and customer service skills.
• Experience supporting users in a higher education environment preferred.

Responsibilities

• Troubleshoot hardware, software, network, printer, and connectivity issues for students and employees.
• Manage and resolve support requests through the Help Desk ticketing system.
• Provide in-person, remote, and walk-in technical support.
• Maintain and support campus printers, copiers, and other technology equipment.
• Configure, image, deploy computers, phones, and related hardware.
• Install, update, and troubleshoot software applications and user workstations.
• Assist with device setup, upgrades, and lifecycle initiatives.
• Explain technology solutions clearly and professionally.
• Travel occasionally between Roseman locations and the Roseman Medical Group clinic as needed.

Skills

Troubleshooting

Customer service

Windows & Office 365

Azure

Imaging software

Networking

Printer support

CompTIA A+

Network+

MCP

Education

High school diploma or equivalent

CompTIA A+ certification

Network+

MCP

Job description

Why Join Roseman? Because this is your chance to grow with a team—and a University—that’s going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.Job Description:Love Solving Problems? Be the Hero Behind the Help Desk.Are you the person friends, family, and coworkers call when technology isn't cooperating? Do you enjoy troubleshooting, helping others, and turning \"it's broken\" into \"it's working!\"?Roseman University is looking for a customer-focused Help Desk Technician to join our Technology Services team. In this role, you'll provide hands-on technical support to students, faculty, and staff while helping keep our technology running smoothly across campus. From configuring devices and solving software issues to supporting classrooms, offices, and clinical environments, you'll play an essential role in the daily success of our university community.Whether you're an experienced IT professional looking to grow your career or a tech-savvy problem solver ready for your next challenge, this is an opportunity to make a visible impact while expanding your skills in a collaborative, mission-driven environment.What You'll DoKeep Technology Running• Troubleshoot hardware, software, network, printer, and connectivity issues for students and employees.• Manage and resolve support requests through the Help Desk ticketing system.• Provide in-person, remote, and walk-in technical support.• Maintain and support campus printers, copiers, and other technology equipment.Configure & Deploy Technology• Prepare, image, configure, and deploy computers, phones, and related hardware.• Install, update, and troubleshoot software applications and user workstations.• Assist with device setup, upgrades, and technology lifecycle initiatives.Deliver Outstanding Customer Service• Help users understand technology solutions in a clear and approachable way.• Support faculty, staff, students, and clinic personnel with professionalism and patience.• Collaborate with teammates to ensure timely and effective resolution of technical issues.Support a Growing University• Assist with technology projects, system improvements, and special assignments.• Travel occasionally between Roseman locations and the Roseman Medical Group clinic as needed.• Contribute to a positive, service-focused technology experience across the university.What You’ll Bring• High school diploma or equivalent.• Three years of relevant experience, or an equivalent combination of education and experience.• CompTIA A+ certification (or equivalent).• Network+, MCP, or other industry certifications preferred.• Experience in Microsoft Windows and Microsoft Office 2019/2021/365, Azure environments, imaging software (Macrium and VMware), and wireless networking.• Valid Nevada driver's license, insurance, and a good driving record.• Strong troubleshooting and customer service skills.• Experience supporting users in a higher education environment preferred.Benefits and Perks:At Roseman University, we believe exceptional employees deserve exceptional benefits. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance at every stage of your career.Our benefits include:• Multiple medical, dental, and vision plan options, including some available at no cost to employees• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting• Employer-paid life insurance and Disability protection• Tax-advantaged healthcare savings accounts• Wellness, mental health resources and Employee Assistance Program (EAP)• Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.At Roseman, we're committed to creating an environment where employees can thrive both personally and professionally. Our benefits and time-off programs reflect our dedication to supporting the people who help make our mission possible.Why Join Roseman? Every day brings a new challenge and a new problem to solve. Support students, faculty, and staff through the technology they rely on every day Build technical skills across hardware, software, networking, and cloud technologies. Join a collaborative team that values learning, innovation, and exceptional service.Ready to Put Your Skills to Work?If you enjoy solving problems, building relationships, and expanding your technical expertise, you'll find plenty of opportunities to grow while supporting a university community dedicated to learning, innovation, and service. Bring your passion for technology, make a meaningful impact, and grow your career with Roseman University.Hourly Range: $21-$23/hrSolve challenges. Learn continuously. Keep Roseman connected.Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.