Senior Living IT Help Desk Technician

Sinai Residences; Boca Raton, Northern (FL, KY); Hybrid; USD 25,000 - 36,000; Part time

Job summary

Sinai Residences in Boca Raton, FL is seeking a Part-Time Help Desk Technician to provide frontline IT support for employees and residents, troubleshooting hardware, software, networking, and AV equipment. The role requires strong customer service, problem-solving, and the ability to handle sensitive healthcare environments.

You will manage Microsoft 365 and Active Directory, image deployments, device provisioning, and asset management, working closely with the IT Director.

Qualifications

• 3–4 years of Help Desk or end-user IT support experience.
• Experience administering Microsoft 365, including Teams, OneDrive, and SharePoint.
• Experience with Active Directory user administration.
• Knowledge of Microsoft Office applications and Windows operating systems.
• Experience with hardware imaging, deployment, configuration, and troubleshooting.
• Experience supporting desktops, laptops, monitors, printers, peripherals, iPhone, and Android devices.
• Experience with Help Desk ticketing systems.
• Knowledge of print services and user account management.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication skills with the ability to support both employees and senior residents in person and over the phone.
• Exceptional organizational skills, attention to detail, and follow‑through.

Responsibilities

• Serve as the first point of contact for Help Desk support for approximately 400 employees and Sinai residents.
• Record, track, troubleshoot, and resolve Help Desk requests, escalating issues or coordinating with vendors as needed.
• Diagnose and resolve computer, hardware, software, printer, telephone, network, and connectivity issues.
• Provide in-person technical support and user training for staff and residents, including regularly scheduled Resident IT Clinics.
• Install, configure, and maintain enterprise software, operating systems, and business applications.
• Support desktops, laptops, printers, peripherals, VoIP phones, mobile devices, and audiovisual equipment.
• Configure and deploy new computers and technology equipment.
• Create and maintain workstation images for efficient deployment.
• Administer Microsoft Active Directory and Microsoft 365 user accounts, including Teams, OneDrive, and SharePoint.
• Maintain accurate IT asset inventory and documentation.
• Monitor endpoint management and remote monitoring systems to proactively identify and resolve issues.
• Assist with new system implementations, hardware upgrades, software deployments, patches, and system improvements.
• Participate in emergency IT support and business continuity efforts when needed.

Skills

Microsoft 365

Active Directory

Windows OS

Hardware imaging

Printers & peripherals

Help Desk ticketing

Customer service

Communication

Tools

SharePoint

OneDrive

Teams

Job description

Sinai Residences in Boca Raton, FL is seeking a Part-Time Help Desk Technician to provide frontline IT support for employees and residents, troubleshooting hardware, software, networking, and AV equipment. The role requires strong customer service, problem-solving, and the ability to handle sensitive healthcare environments.

You will manage Microsoft 365 and Active Directory, image deployments, device provisioning, and asset management, working closely with the IT Director.