End-User Tech Support Specialist II

University of Rochester; City of Rochester (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Rochester seeks a frontline IT technician to deliver end-user computing support at the Rochester campus. You will troubleshoot desktops, laptops, and mobile devices, assisting with setup, configuration, and maintenance of endpoint devices, and serve as the primary contact for device issues.

This full-time position requires flexibility for shifts to support 24/7 coverage, travel between sites, and strong customer service.

Qualifications

• High School diploma or equivalent with 2 years of relevant experience.
• Equivalent combination of education and experience accepted.
• Ability to travel between work sites and support 24/7 coverage.

Responsibilities

• Provides first and second level end-user support for desktops, laptops, and mobile devices.
• Resolves device OS, connectivity, or application issues remotely or in person.
• Deploys and maintains endpoint devices and assists with project-related tasks.

Skills

End-user support

Troubleshooting

Communication skills

Customer service

Education

High School diploma or equivalent

2 years relevant experience

Tools

Remote troubleshooting tools

PC hardware knowledge

Job description

The University of Rochester seeks a frontline IT technician to deliver end-user computing support at the Rochester campus. You will troubleshoot desktops, laptops, and mobile devices, assisting with setup, configuration, and maintenance of endpoint devices, and serve as the primary contact for device issues.

This full-time position requires flexibility for shifts to support 24/7 coverage, travel between sites, and strong customer service.